Please read through and agree to our terms of service and policy:
YOUR RIGHTS
As a client you have the right:
1. To ask questions at any point in time regarding therapeutic or program procedures if applicable to the package that you have signed up for.
2. To terminate the program at any time; you may ask me for a list of possible referral sources. Please note that once the course has been accessed we DO NOT offer a refund.
3. To be informed of any information, decisions and actions that will affect you.
4. To ask about alternative procedures available for meeting your goals.
5. To review all documentation in your client file.
REFUND POLICY
Please note that once you have accessed the learning platform and you have logged into the course then NO REFUNDS will be offered.
PROGRAM OUTCOMES AND INDEMNITY
Because of the complexity of Diabetes and the many other contributing factors that may impact your Diabetes control we ("we" being Leanne Solomons and Diabetes Advantage) can not guarantee any medical or personal outcomes.
By participating in this course, you agree to indemnify and hold harmless the course provider, its affiliates, instructors, employees, and representatives from any claims, damages, losses, liabilities, or expenses (including legal fees) arising out of or in connection with your use of the course materials or any actions you take based on the information provided.
The content provided in this course should not be used as a substitute for professional medical advice, diagnosis, or treatment. It is essential to consult with a qualified healthcare provider or physician regarding any questions or concerns you may have about your health, including diabetes management.
PROPERTY OF DIABETES ADVANTAGE
All downloads, classes, videos and resources provided during this course are the sole property and copyright of Diabetes Advantage (Leanne Solomons). These videos, classes, resources, downloads or any material (written or otherwise) may not be copied, replicated or distributed in any way either electronically or manually.
Our RIGHTS
We are committed to providing you with a positive experience with the Product. By signing below, you agree that Diabetes Advantage may, at our sole discretion, terminate this agreement, and limit, suspend or terminate your access to the Product without refund or forgiveness of remaining monthly payments if you become disruptive or difficult to work with or if you impair the participation of the instructor or other users of the Product.
We reserve the right to modify, suspend, or discontinue any aspect of this course, including the content, format, and availability of materials, at any time without prior notice with good reason.
RECORDS
Profiles are stored for each client and kept for a minimum of ten years as per our regulations requirements. Your file may contain any email correspondence we have exchanged during the program that is relevant to your treatment plan, as well as your contact information. Your file also may contain any brief session notes from private sessions we have together, if applicable. Files are kept securely on a computer which has a secure password protection.
You are welcome to review your file at any time. No records will be shared with any other parties without your signed permission on a ‘Consent for Release & Exchange of Information’ form.
CONFIDENTIALITY
Everything that is said via email or in the context of the conversations between service provider and client is kept confidential.
There are a few exceptions to confidentially which you should be aware of:
1. When the client gives written permission (a signed release form) to have information from the counselling sessions communicated to another person.
2. When the client is at risk to hurt themselves or others, as when there is danger of suicide or assault.
3. When there is reason to believe that a child has, is, or may be in danger of sexual or physical abuse or neglect.
This includes:
a. When domestic violence is reported and there is a child or children in the home.
b. When a client discloses that he/she was abused in childhood and there is a possibility that the abuser may be a danger to other children now. In these situations I am legally bound to report to Family & Children’s Services.
4. When mandated by a court order.
At times it may be suggested that I make contact with other professionals or family members in order to obtain information that will be helpful in your treatment. A signed ‘Consent for Release & Exchange of Information’ form is required and you have the right to refuse your signature. Should information be requested by anyone outside of my office, you will be notified.
INFORMED CONSENT
By clicking below, you agree that you have read and understand the above information, and agree to the terms and conditions stated above. My Service Provider(s) has adequately answered any questions I have at this point in time (via email).